Why marjan slot requires account verification
We verify accounts to comply with local regulations and to protect you and us from fraud. Know Your Customer (KYC) requirements exist in most jurisdictions where online gaming operates. Our verification confirms that you are who you claim to be, that you are of legal age, and that your account cannot be used for money laundering or other unlawful purposes.
From your perspective, verification unlocks account features. Before verification, your withdrawal limit is low and your account preferences is restricted. Once verified, both limits increase significantly. You also gain access to features like higher bet limits on live football, participation in certain esports tournaments, and priority customer support.
Verification unlocks your account
Before verification, your account is in a restricted state. You can log in, browse games, and make small deposits, but you cannot withdraw or bet at higher limits. After verification, your account is fully active.
We also use verified accounts to send important notifications. For example, during Idul Fitri or Idul Adha tournaments, we push notifications to verified accounts about special Liga 1 or Piala Indonesia events. Unverified accounts do not receive these alerts.
Three-step verification process on mobile
- Email verification: When you first sign up, we send a verification code to your registered email. You tap the link or enter the code into the app within 24 hours. This confirms your email is valid and that you control it.
- Identity document upload: Open the app, go to Account → Verification, and tap "Upload ID Document". Our camera interface guides you to photograph both sides of a valid ID (national ID, passport, or driver's license). The app checks that the photo is clear and the document is readable. If the photo is blurry or cut off, it prompts you to retake it.
- Address confirmation: Upload a proof of address document—a utility bill, bank statement, or government letter dated within the last three months. Photograph the document clearly, and ensure your name and address are visible. The app again checks for clarity.
Document requirements
- Valid national ID, passport, or driver's license (front and back)
- Proof of address dated within three months (utility bill, bank statement, rental agreement)
- All documents must be clear, legible, and in color
- Your name must match across all documents
- Documents must be issued by official government or utility authority
Uploading documents through the Android APK and iOS browser
On Android, open our app, tap Menu → Account → Verification. Our camera interface appears. Hold your ID steady, keep it in frame, and let the camera focus. The app checks focus automatically and prompts you to retake if the photo is too blurry. Once you upload both sides of your ID, repeat the process for your address document.
On iOS, use Safari or Chrome to access our mobile site. Log in, go to Account → Verification, and tap "Upload Document". Your browser opens the file picker or camera app. Select "Take Photo" to use your iPhone's camera, frame your document the same way as on Android, and upload. If your photo is rejected as too blurry or incomplete, we send you a notification explaining the issue so you can retake it.
Our verification is transparent: we process your documents quickly, we tell you exactly what we are checking, and we delete your photos after review completes. Your documents are never shared with third parties outside our compliance team.
Both Android and iOS follow the same verification flow, so your experience is consistent whether you switch devices. If you start verification on your Android phone and finish on an iPad, your progress syncs automatically.
What happens during review and how long it takes
After you upload your documents, our compliance team reviews them. We check that your ID is valid and not expired, that your address matches your ID, and that your name and photo align across all documents. Most verifications complete within one business day. Some take longer if we need clarification—for example, if your address proof is dated just outside the three-month window, we might ask you to upload a more recent one.
We send notifications to your app and email when your verification status changes. If approved, we notify you immediately and unlock your full account features. If we need more information, we explain exactly what is missing and guide you on how to resubmit.
During peak times—around Idul Fitri or Idul Adha holidays—review times may extend, but we always prioritize completing verifications fairly and thoroughly rather than rushing. Your patience ensures your account stays secure and compliant.
Account limits before and after verification
Your account tier determines your limits. Before verification, you can deposit a small amount and your withdrawal limit is restricted. After verification, both deposit and withdrawal limits increase significantly. We do not publish exact figures to prevent gaming around thresholds, but you can see your current limits anytime in Account → Limits.
If you need to withdraw more than your current limit, you can request a higher limit through our support team. We review requests within one business day, and if your account history shows consistent activity and no red flags, we usually approve the increase.
Benefits of verification
- Higher withdrawal and account preferences
- Access to all games and betting markets
- Fraud protection and account security
Verification requirements
- Valid government-issued ID required
- Recent proof of address (within 3 months)
- Review process may take one business day or longer during holidays
Data security and privacy during verification
Your identity documents are sensitive, and we treat them with care. We encrypt all documents both in transit and at rest. Our compliance team accesses documents through a secure portal, and only authorized personnel can view them. We never store your original photos longer than needed for review—typically 30 days after verification is approved. After that, we delete them from our servers.
We never share your documents with third parties outside our compliance team unless required by law. If you have questions about how we handle your data, review our Privacy Policy or contact our support team through the app.
Payment method verification and withdrawal flow
After account verification, you can link payment methods for deposits and withdrawals. When you add a new payment method—DANA, e-wallet, mobile banking, local payment, online payment, or a bank transfer via e-wallet, mobile banking, local payment, online payment, or e-wallet—we verify that it matches your verified account name. For example, if your account name is "Ahmad Setiawan" and you try to link a mobile banking account under "Ahmad S.", we flag the mismatch and ask you to confirm or correct it.
This cross-verification prevents fraud and ensures your withdrawals go to an account you control. Once your payment method is verified, you can withdraw anytime using that method. Withdrawals settle according to your payment provider's timeline—local payment and online payment typically complete within hours, bank transfers may take one business day.
Verification across multiple devices and regional considerations
Your verification applies to your entire marjan slot account, regardless of which device you log in from. If you verify on an Android phone and later log in from an iPhone, your account remains verified. Your limits, your game access, and your withdrawal capabilities are consistent across all devices.
We operate only where local law permits. Our verification process complies with regulations in supported jurisdictions. If you are in Jakarta, Surabaya, Bandung, or Medan and you access marjan slot, your verification follows the same standards. We do not discriminate by region within supported areas.